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mikef55839774
Participant
April 29, 2018
Answered

Photoshop Won't Open/Install

  • April 29, 2018
  • 1 reply
  • 371 views

Hello

I have had the Photography Plan for about two years now but recently my Photoshop ceased opening and each time I tried I would get stuck in a loop where the Creative Cloud said it was 'Validating the License'. I read several forums which offered solutions to this such as uninstalling Photoshop etc, all of which I did.

On top of this, each time I do reinstall Photoshop there is no option to 'Open' the software, only to 'Buy Now' - this takes me to an internet browser where I'm told I cannot buy Photoshop because I already have bought it.

I have tried wiping every residual Adobe file on my Mac, the problem persists.

In short, I have no way of opening Photoshop because I get stuck in a loop. My Creative Cloud doesn't seem to recognise my Plan but when I try to 'Buy' Photoshop again it suddenly remembers and stops me.

I am still being billed for a software I cannot even open.

Any help would be appreciated as I'm not a tech-savvy kind of person.

Thanks

This topic has been closed for replies.
Correct answer kglad

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 30, 2018

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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