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Photoshop Won't uninstall !!! help PLS

Forum|Forum|10 years ago
February 2, 2016
1 reply
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Hi! , so recently my photoshop began to give me an error code : " 1 " .. tried everything possible but I couldn't fix it . So I tried to uninstall "Photoshop" .. thought that would fix the problem .. but there is another problem! I cant even uninstall my Photoshop ! .. It gives me this error : http://prntscr.com/9y734p ( ScreenShoot) I Tried EVERYTHING possible to fix it and I even used the Cleaner tool but it's useless ..

Pls help me fix this..

This topic has been closed for replies.

Correct answer Bani Verma

Hi Faisals14348980,

Please follow the below steps :

1- End Process/ Task from Task Manager in the same sequence as mentioned below from task manager. see, Open Task Manager

Creative Cloud
Core sync & Core sync Helper
CC library & CCX processes
Adobe Desktop Common
Adobe Update daemon
Adobe IPC Broker
After this anything that says adobe on it do a force quit for it

2- Delete following folders : ( If you don't see any folder skip that step )

C:\Program Files \Common Files\Adobe\Photoshop

C:\Program Files \Adobe\Photoshop

C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista )

Let us know if this helps.

Chirag Chawla8

Adobe Employee

Hi Faisal,

please try removing it with CC cleaner tool :

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Regards,

Chirag

faisals14348980Author

Participant

[Sat Feb 13 15:43:01 2016] ---------------------------------------------------------

[Sat Feb 13 15:43:01 2016] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*

[Sat Feb 13 15:43:01 2016] ---------------------------------------------------------

[Sat Feb 13 15:43:01 2016] Win OS Version: 6.1

[Sat Feb 13 15:43:01 2016] Cleaner Tool version : 2.0.0.0

[Sat Feb 13 15:43:01 2016] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool

[Sat Feb 13 15:43:01 2016] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe

[Sat Feb 13 15:43:01 2016] [AdobeProgramFiles_x64] : C:\Program Files\Adobe

[Sat Feb 13 15:43:01 2016] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe

[Sat Feb 13 15:43:01 2016] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe

[Sat Feb 13 15:43:01 2016] [UserRoamingAppData] : C:\Users\xJoK3rS\AppData\Roaming

[Sat Feb 13 15:43:01 2016] [UserLocalAppData] : C:\Users\xJoK3rS\AppData\Local

[Sat Feb 13 15:43:01 2016] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs

[Sat Feb 13 15:43:01 2016] [System32Folder] : C:\Windows\system32

[Sat Feb 13 15:43:01 2016] [SharedApplicationData] : C:\ProgramData

[Sat Feb 13 15:43:05 2016] Language selected: English

[Sat Feb 13 15:43:05 2016] Displaying the Adobe End User License Agreement

License agreement

By using software of Adobe Systems Incorporated or its subsidiaries ("Adobe"); you agree to the following terms and conditions. If you do not agree with such terms and conditions; do not use the software. The terms of an end user license agreement accompanying a particular software file upon installation or download of the software shall supersede the terms presented below.

The export and re-export of Adobe software products are controlled by the United States Export Administration Regulations and such software may not be exported or re-exported to Cuba; Iran; Iraq; Libya; North Korea; Sudan; or Syria or any country to which the United States embargoes goods. In addition; Adobe software may not be distributed to persons on the Table of Denial Orders; the Entity List; or the List of Specially Designated Nationals.

By downloading or using an Adobe software product you are certifying that you are not a national of Cuba; Iran; Iraq; Libya; North Korea; Sudan; or Syria or any country to which the United States embargoes goods and that you are not a person on the Table of Denial Orders; the Entity List; or the List of Specially Designated Nationals.

If the software is designed for use with an application software product (the "Host Application") published by Adobe; Adobe grants you a non-exclusive license to use such software with the Host Application only; provided you possess a valid license from Adobe for the Host Application. Except as set forth below; such software is licensed to you subject to the terms and conditions of the End User License Agreement from Adobe governing your use of the Host Application.

DISCLAIMER OF WARRANTIES: YOU AGREE THAT ADOBE HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING THE SOFTWARE AND THAT THE SOFTWARE IS BEING PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND. ADOBE DISCLAIMS ALL WARRANTIES WITH REGARD TO THE SOFTWARE; EXPRESS OR IMPLIED; INCLUDING; WITHOUT LIMITATION; ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE; MERCHANTABILITY; MERCHANTABLE QUALITY OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. Some states or jurisdictions do not allow the exclusion of implied warranties; so the above limitations may not apply to you.

LIMIT OF LIABILITY: IN NO EVENT WILL ADOBE BE LIABLE TO YOU FOR ANY LOSS OF USE; INTERRUPTION OF BUSINESS; OR ANY DIRECT; INDIRECT; SPECIAL; INCIDENTAL; OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT; TORT (INCLUDING NEGLIGENCE); STRICT PRODUCT LIABILITY OR OTHERWISE; EVEN IF ADOBE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; so the above limitation or exclusion may not apply to you.

[Sat Feb 13 15:43:05 2016] Please enter (y) for Yes or (n) for No. ... >>

[Sat Feb 13 15:43:07 2016] Choose from one of the following options to clean up :

[Sat Feb 13 15:43:07 2016] 1. All

[Sat Feb 13 15:43:07 2016] 2. Adobe Flash Player 10.2

[Sat Feb 13 15:43:07 2016] 3. Creative Cloud 2015 , Creative Cloud 2014 , Creative Cloud & CS6 Products

[Sat Feb 13 15:43:07 2016] 4. Creative Cloud 2015 only

[Sat Feb 13 15:43:07 2016] 5. Creative Cloud 2014 only

[Sat Feb 13 15:43:07 2016] 6. Creative Cloud only

[Sat Feb 13 15:43:07 2016] 7. CS6 only

[Sat Feb 13 15:43:07 2016] 8. CS5-CS5.5-CS6

[Sat Feb 13 15:43:07 2016] 9. CS5-CS5.5

[Sat Feb 13 15:43:07 2016] 10. CS3, CS4

[Sat Feb 13 15:43:07 2016] 11. Adobe Id credentials

[Sat Feb 13 15:43:07 2016] 12. Fix Host File

[Sat Feb 13 15:43:07 2016] 13. Quit

[Sat Feb 13 15:43:07 2016] Choice :>

[Sat Feb 13 15:43:12 2016] User selected: All

[Sat Feb 13 15:43:12 2016] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

[Sat Feb 13 15:43:12 2016] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

[Sat Feb 13 15:43:12 2016] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db

[Sat Feb 13 15:43:12 2016] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\hdpim.db

[Sat Feb 13 15:43:12 2016] HD database session invalid

[Sat Feb 13 15:43:12 2016] List of products installed on this machine

[Sat Feb 13 15:43:12 2016] Listing products for cleanup:

[Sat Feb 13 15:43:12 2016] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>

[Sat Feb 13 15:43:17 2016] Are you sure you want to clean all the listed products and associated files?

[Sat Feb 13 15:43:17 2016] Type (y) to confirm and remove or (n) to quit ... >>

[Sat Feb 13 15:43:20 2016] Please wait for Adobe Creative Cloud Cleaner Tool to finish........

[Sat Feb 13 15:43:20 2016] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDAPP\pim.db

[Sat Feb 13 15:43:21 2016] AdobeApplicationManager(URIHandler) executable not found

[Sat Feb 13 15:43:21 2016] :: Cleaning-up left over inventories ::

[Sat Feb 13 15:43:21 2016] Inventory: 'AdobeApplicationManager-1.0' Type: SelfUpdate, Action: NoDelete

[Sat Feb 13 15:43:21 2016] Inventory: 'uninstallts', Type: RIBS, Action: Delete

[Sat Feb 13 15:43:21 2016] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False

[Sat Feb 13 15:43:21 2016] ::Start:: Removing AUM contents

[Sat Feb 13 15:43:21 2016] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0

[Sat Feb 13 15:43:21 2016] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')

[Sat Feb 13 15:43:21 2016] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY

[Sat Feb 13 15:43:21 2016] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')

[Sat Feb 13 15:43:21 2016] Deleting scheduled task : AdobeAAMUpdater-1.0-xJoK3rS-PC-xJoK3rS

[Sat Feb 13 15:43:21 2016] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-xJoK3rS-PC-xJoK3rS" /F

[Sat Feb 13 15:43:21 2016] ERROR: The system cannot find the file specified.

[Sat Feb 13 15:43:21 2016] Deleting scheduled task : AdobeUpdater Task-xJoK3rS-PC-xJoK3rS

[Sat Feb 13 15:43:21 2016] Executing command: schtasks /delete /TN "AdobeUpdater Task-xJoK3rS-PC-xJoK3rS" /F

[Sat Feb 13 15:43:22 2016] ERROR: The system cannot find the file specified.

[Sat Feb 13 15:43:22 2016] ::Finish:: Removing AUM contents

[Sat Feb 13 15:43:22 2016] ::Start:: Removing OOBE

[Sat Feb 13 15:43:22 2016] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""

[Sat Feb 13 15:43:22 2016] INFO: No tasks running with the specified criteria.

[Sat Feb 13 15:43:24 2016] ::Finish:: Removing OOBE

[Sat Feb 13 15:43:24 2016] Removing content of Product : CS5Installer, Version : CS5

[Sat Feb 13 15:43:25 2016] Deleting file : C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

[Sat Feb 13 15:43:25 2016] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

[Sat Feb 13 15:43:25 2016] Warning: Failed to remove file,folder trying again

[Sat Feb 13 15:43:25 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sat Feb 13 15:43:25 2016] Warning: Failed to remove file,folder trying again

[Sat Feb 13 15:43:25 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sat Feb 13 15:43:25 2016] LOG FILE SAVED TO: C:\Users\xJoK3rS\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log

[Sat Feb 13 15:43:25 2016] Adobe Creative Cloud Cleaner Tool completed successfully

[Sat Feb 13 15:43:25 2016]

[Sat Feb 13 15:43:25 2016] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*

[Sat Feb 13 15:43:12 2016] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

[Sat Feb 13 15:43:12 2016] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\hdpim.db

[Sat Feb 13 15:43:25 2016] Warning: Failed to remove file,folder trying again

[Sat Feb 13 15:43:25 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sat Feb 13 15:43:25 2016] Warning: Failed to remove file,folder trying again

[Sat Feb 13 15:43:25 2016] Warning: Failed again to remove file,folder [Error 2] The system cannot find the file specified: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sat Feb 13 15:43:25 2016] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*

[Sat Feb 13 15:43:25 2016] ---------------------------------------------------------

[Sat Feb 13 15:43:25 2016] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

[Sat Feb 13 15:43:25 2016] ---------------------------------------------------------

^ Still wont uninsall ??

Bani VermaCorrect answer

Legend

Hi Faisals14348980,

Please follow the below steps :

1- End Process/ Task from Task Manager in the same sequence as mentioned below from task manager. see, Open Task Manager

Creative Cloud
Core sync & Core sync Helper
CC library & CCX processes
Adobe Desktop Common
Adobe Update daemon
Adobe IPC Broker
After this anything that says adobe on it do a force quit for it

2- Delete following folders : ( If you don't see any folder skip that step )

C:\Program Files \Common Files\Adobe\Photoshop

C:\Program Files \Adobe\Photoshop

C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista )

Let us know if this helps.

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