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Participant
September 15, 2021
Question

Photoshop worked for 2 days and stopped working

  • September 15, 2021
  • 1 reply
  • 76 views
Hello,
I bought the following Creative Cloud plan: Your plan includes 55 apps and services. It includes one month of free trial and I am in the middle of that trial period.  I installed Photoshop, it worked for 2 days and stopped working. Now I can open it but I can't do anything. I can't even make a copy of the image. 
I have three more applications installed from the plan. Does the trial version allow me to work with several applications or just one? How can I find out what the problem is?
Thanks.
 
 
 
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1 reply

Community Expert
September 15, 2021

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan