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Anonymous
March 18, 2020
Question

Plan cancellation

  • March 18, 2020
  • 2 replies
  • 162 views

Hi Adobe,

Is it still being held as a hard-line for monthly plans to pay a cancellation fee? I signed up for the plan for a class months ago, didn't know (didn't read) that there would be a cancellation fee. Here we are in COVID, I'm trying to save money, and I have to still pay $20 to cancel the subscription that I haven't used in months? I get that you guys need money, but you've got a lot more than we do.

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 18, 2020

    I've moved this from the Feedback forum (which is the forum for feedback about the forums) to the Get Started forum.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 18, 2020

    You signed a contract for a one year subscription when you "clicked to agree" to the terms

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -or Chat link https://helpx.adobe.com/contact/support.html

    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI

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