Plan cancellation

Forum|Forum|6 years ago
January 9, 2020
2 replies
159 views

I've purchased a creative cloud around a month ago, because I thought that it includes all Softwares without paying each one individually. Now I want to cancel it, but it doesn't let me as I'm logged in via my university email and it says that any changes have to be approved by the administrator. The option for plan cancellation doesn't even show to me. But when I went to ask our university IT helpers, they didn't know how to cancel it either. Can you help me please?

Creative Cloud

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Abambo

Community Expert

Enterprise contracts are managed by the university. You need to contact the admin of the enterprise contract to cancel or change your contract.

Adobe customer support will not be able to help you. If the university does not know how to proceed, then the university needs to contact Adobe customer service.

ABAMBO | Hard- and Software Engineer | Photographer

John T Smith

Community Expert

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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