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R
rockfarm
Participant
December 28, 2019
Question

Plan renewed/plan expiring simultaneously

  • December 28, 2019
  • 1 reply
  • 299 views

As a DET employeee in NSW, Australia, I can purchase Adobe CC : Adobe Creative Cloud for ETLA (Multilanguage) - Redemption Code; via the Teachers online store. It's a 12 month plan. I renewed this plan just now and redeemed the code. However, my Adobe account (which I used) shows no sign of this redemption. If I try to add it, it says the code has already been redeemed. Catch 22. Yes, I did redeem it. Just now. But your system cannot work this out. Can't speak with Adobe so what now? Thanks. 

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1 reply

DelphiZoa
DelphiZoa
Participating Frequently
December 28, 2019

Hi Rockfarm,

 

Redeeming a code can sometimes take a few hours to apply to your account. Is it showing up now? If not, speaking to Adobe is what you will have to do since they are the only ones who can access you account. You mention you aren't able to reach them. Is it not possible for you to open a chat link by clicking the speech bubble at the lower right of this page?

R
rockfarmAuthor
Participant
December 29, 2019

Thank you Delphi; that's exactly what happened. I think I will relay this information to the vendor (Kivuto) that they include this fact in their FAQ. It turned up about 2 hours later. Cheers.

DelphiZoa
DelphiZoa
Participating Frequently
December 29, 2019

Glad to hear it! And yes, letting the vendor know so they can ease the worry of future customers would be a kind thing to do!

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