Platform swap (from Mac to Win)

Question

I recently began submitting information for a platform swap. The case was being left open, and I updated information on my end a week ago. Now when I login to the support portal it lists no open or closed cases? Does this mean my case has been closed/deleted permanently? Do I need to resubmit my case? My customer ID# was 151112089 and the case number is 0214048690.

I really just need a yes or no on whether I can complete a platform swap. Thank you.

jen_cam · Answer

Also, has anyone successfully completed a platform swap? Adobe seems to want my entire life history of purchasing their software. I have literally searched out my serial numbers all the way back to 2003 and submitted them. All I would like to do is take my Design Standard set of software from my old Mac to a new Windows laptop. The only reason I have not upgraded to a CC membership is because I only upgraded about two years ago.

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