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nonal9236886
Participant
June 21, 2015
Question

Pleae need immediately help, to reinstall my student edition CC6 after I resetted my MAC

  • June 21, 2015
  • 1 reply
  • 232 views

I have a disc adobe creative suite 6 design and web premium, the education edition. I recently reset my Mac computer to factory reset and now I am not able to reinstall the CC6.  How do I let adobe know that I have erased the previous installment, so I can reinstall again? I know I can only installed twice on the disc. I have to reinstall on my Mac book also, that laptop was set to factory reset also. Please help, I need to work on my CC6. Thank you

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 22, 2015

    Serial number and activation chat support (non-CC) may help

    http://helpx.adobe.com/x-productkb/global/service1.html

    N
    nonal9236886Author
    Participant
    June 22, 2015

    I'll try that thank you. I believe that adobe need to know that I have deactivated my two downloads, and they need to reset it, so I can reinstall it.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 22, 2015

    Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
    Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time)

    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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