Skip to main content
carolineD25
Known Participant
March 12, 2020
Question

PLEASE CAN ANYONE HELP WITH SYNCING?

  • March 12, 2020
  • 2 replies
  • 489 views

Hi, I am not an IT pro, so I can only explain in my own words.  Please bear with me and ask any questions to clarify. It seems like it should be very easy to work out, so I don't know what I am doing wrong.

Laptop, with Win 10; Adobe CC on which I mainly use Illustrator; I have work and photos which I can view in LIBRARIES in my CC Account on the Adobe Website.  I am working on an illustration and just want to add photos which I have saved in my Libraries. I created new folders within Libraries to make them easier to find.  I could not find a way to get them into FILES, which has a sync option (and these show on my Laptop under Creative Cloud FILES)

Illustrator doesn't show the updated folders, but does show older files under LIBRARY. I am not sure if this is because of update delay, or I am doing something wrong, but it's been over an hour now and I've shut down Illustrator and opened it again many times.  If I could find a way to sync them to my laptop so I can place them, this doesn't matter.

So, I suppose my questions are: how the hell do I sync my LIBRARY files to my laptop so I can access them?  Why is there no sync option? (only options are share)

or, how can I copy my LIBRARY folder that I want, to my FILES folder (which has the sync option)?

I stopped CC from running at start up because my system is running very slow and so I stopped apps I didn't use every day.  But this shouldn't make a difference should it? 

Thanks for any insight, I am very frustrated.

 

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    March 12, 2020

    Are you logged-in to your Creative Cloud account on both devices?

    See Cloud Storage for more details

    https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

     

     

     

    Nancy O'Shea— Product User & Community Expert
    carolineD25
    Known Participant
    March 12, 2020

    I am only on my laptop. No other device.

    carolineD25
    Known Participant
    March 12, 2020

    Logged into my acvount on laptop and want to sync to same laptop. Somewhere there must be an option to.sync the Libraries?

    Peru Bob
    Community Expert
    Community Expert
    March 12, 2020

    I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.