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sheilac50557091
sheilac50557091
Participant
November 30, 2015
Question

PLEASE CANCEL MY CREATIVE CLOUD SUBSCRIPTION. I HAVE TRIED 3 SEPARATE TIMES TO CANCEL WITH NO CONFIRMATION OF CANCELLATION.

  • November 30, 2015
  • 1 reply
  • 189 views

PLEASE CANCEL MY CREATIVE CLOUD SUBSCRIPTION.  I HAVE TRIED 3 SEPARATE TIMES TO CANCEL WITH NO CONFIRMATION OF CANCELLATION.

This topic has been closed for replies.

1 reply

Ned Murphy
Ned Murphy
Legend
November 30, 2015

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

sheilac50557091
sheilac50557091Author
Participant
November 30, 2015

Ned, thanks for this link but I've used it about a dozen times and get circled back without confirmation of cancellation. I am on the phone now cancelling.

PLEASE let someone know that the cancellation procedure is ludicrous - there is an endless loop of links and I never once received a message of cancellation, just this attached window over and over again.

Thanks

Sheila

Ned Murphy
Ned Murphy
Legend
November 30, 2015

I am pretty sure they are fully aware of the ludicrous cancellation procedure as it has been this way ever since they started the Cloud.  Whether or not they planned it this way or plan to fix it is anyone's guess.

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