Participant

Answered

Please cancel my subscription!

Forum|Forum|9 years ago
November 8, 2016
2 replies
907 views

Hi,

i can´t cancel my InDesign subscription throu my account by following the steps as seen in the cancellation instructions. As soon as i press the button "Cancel plan" in step 3 i don´t get to step 4 there only pops up a screen with the order to contact the support for canceling my subscripiton or read the cancellation instructions. I´m kind of suck in a loop a this point!

Please help me!

Regards Sigrid

Creative Cloud

This topic has been closed for replies.

Correct answer Rajashree Bhattacharya

Hi,

Almost got the same problem (different product) cancelling Adobe Premiere..

under your cancellation instruction: under manage plan> No Cancellation Option is shown to me ?!?!?!

may you help me cancel subscription.

regards,

Tali Cohen

taltulc61@gmail.com

Hi talic3824312,

Can you please try to contact the support for this https://helpx.adobe.com/contact.html & share the case number by personal message if not resolved.

Regards

Rajashree

Rajashree Bhattacharya

Legend

Hi sigridr84149517,

I have responded back to your private message, please check.

Thanks

Rajashree

anastasiaa22747492

Participant

Hello Rajashree

I hope you can help me as well with subscription cancellation. I have sent you a private message, kindly respond.

Kind regards

Anastasia

Rajashree Bhattacharya

Legend

Hi anastasiaa22747492,

I have replied to your private message & have taken care of the issue too.

Regards

Rajashree

Rajashree Bhattacharya

Legend

Hi sigridr84149517,

I have send you a personal message. Please check & respond. You may also contact support for this issue via https://helpx.adobe.com/support.html#/top_products

Regards

Rajashree

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