Skip to main content
Arkliaiyralabaiprotingi
Arkliaiyralabaiprotingi
Participant
February 19, 2018
Answered

Please connect to the internet and try again error

  • February 19, 2018
  • 2 replies
  • 5194 views

Hello,

I get this error message, whenever I try to Login:

I use my account on two different computers that happen to be on different sides of the world in completely different time zones (I access one of them by teamviewer).
I guess this could be causing a problem but logging off on the distant one does not help.

Thanks!

This topic has been closed for replies.
Correct answer jamesaberdeenomega

this worked for me:

Solution 4: Delete the opm.db file

If the first three solutions do not work, then try a more technical solution, which involves deleting the opm.db file. Contact Adobe for support or, if you want to try this solution on your own, follow these steps:

  • Quit the Creative Cloud desktop app.

  • Delete the opm.db file from the following location:
    • Mac OS: Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE
    <user account> is your user-specific folder.                                                                The <user account> /Library/ folder is hidden by default in Mac OS 10.7 and later. To access it, see Access hidden user library files.
    • Windows: C:\Users\AppData\Local\Adobe\OOBE folder
    The AppData folder is hidden by default. To access it, see Show hidden files, folders, filename extensions.

  • Launch the Creative Cloud desktop app and sign in using your Adobe ID and password.

2 replies

J
jamesaberdeenomega
Inspiring
February 19, 2018

Same here. Aberdeen Scotland, cant open anything.

J
jamesaberdeenomegaCorrect answer
Inspiring
February 19, 2018

this worked for me:

Solution 4: Delete the opm.db file

If the first three solutions do not work, then try a more technical solution, which involves deleting the opm.db file. Contact Adobe for support or, if you want to try this solution on your own, follow these steps:

  • Quit the Creative Cloud desktop app.

  • Delete the opm.db file from the following location:
    • Mac OS: Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE
    <user account> is your user-specific folder.                                                                The <user account> /Library/ folder is hidden by default in Mac OS 10.7 and later. To access it, see Access hidden user library files.
    • Windows: C:\Users\AppData\Local\Adobe\OOBE folder
    The AppData folder is hidden by default. To access it, see Show hidden files, folders, filename extensions.

  • Launch the Creative Cloud desktop app and sign in using your Adobe ID and password.

ritavis
ritavis
Participant
February 19, 2018

even for me in Italy, same problem!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices