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March 9, 2016
Answered

Please help

  • March 9, 2016
  • 1 reply
  • 196 views

I have Photoshop Elements 14

Up to last week everything was good and correct. From last Monday the program stop to work.

I tried to reinstall but unsuccessful

After half of installation i receive following messages:

And if I press on "error summary" i receive following error

Please help me!

    This topic has been closed for replies.
    Correct answer Tanusree

    Hi igorb76805060,

    Please uninstall using CC cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Please remove all  Adobe folders from the machine

    If Windows :

    Go to - C:\Program Files (x86)\Common Files

           -  C:\Users\User Name\AppData\Local

           -  C:\ProgramData\Adobe

    Please download photoshop elements from here https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

    You can also refer to https://forums.adobe.com/thread/1006667?start=0&tstart=0

    Let us know if this worked!

    1 reply

    Tanusree
    Community Manager
    TanusreeCommunity ManagerCorrect answer
    Community Manager
    March 9, 2016

    Hi igorb76805060,

    Please uninstall using CC cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Please remove all  Adobe folders from the machine

    If Windows :

    Go to - C:\Program Files (x86)\Common Files

           -  C:\Users\User Name\AppData\Local

           -  C:\ProgramData\Adobe

    Please download photoshop elements from here https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

    You can also refer to https://forums.adobe.com/thread/1006667?start=0&tstart=0

    Let us know if this worked!