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CECOregon
CECOregon
Participating Frequently
January 18, 2015
Question

Please Help- Forum Solutions Don't Solve Blank Creative Cloud Desktop App Problem!

  • January 18, 2015
  • 2 replies
  • 458 views

I'm using Windows 7 and simply want to download a trial version of InDesign.  I downloaded the Creative Cloud desktop app and it's blank.  Thinking I still need to do more on the Adobe Creative Cloud web site I went and clicked on the download under the InDesign icon there.  It says it's downloading but there's nothing shown on my screen to indicate that's the case- and sure enough nothing is actually being downloaded.

I have tried several times the solution mentioned in other posts, restarted my computer but nothing makes the Creative Cloud app appear anything but blank.

Can anyone tell me what's going on and what I need to do to download a trial of InDesign?

Thanks.

This topic has been closed for replies.

2 replies

Ethereal_Sunflower98BC
Ethereal_Sunflower98BC
Participating Frequently
January 18, 2015

Are you getting white blank screen on Creative Cloud App ?

If Yes then try to delete opm.db file

You can refer the steps on

You are no longer signed into your Creative Cloud applications

( first step)

CECOregon
CECOregonAuthor
Participating Frequently
January 18, 2015

Thanks for the suggestion, but as I intended to mention in my first message I've tried that specific solution and it did not work for me.  In fact, after removing the opm.db file and restarting, the Creative Cloud App stopped functioning- would not even open to the blank screen.  I've uninstalled and re-installed the app three times now, trying that same fix or renaming the file, none of which provided any relief.

It may be worth noting again that I am attempting to download a 30 day trial of InDesign through the Creative Cloud App (following Adobe's online instructions) so I haven't even got to step two in the process- downloading the application.  I've never used an online application before so I'm not entirely clear what it is I'm downloading.

Thanks again for the assistance! 

CECOregon
CECOregonAuthor
Participating Frequently
January 21, 2015

I'm still out of luck here.  Anyone at Adobe or anywhere else willing to offer any solutions to the issues described above?  The solutions offered so far have not worked. Still looking at a blank Adobe Creative Cloud App.

Thanks!

Mylenium
Mylenium
Legend
January 18, 2015

Sign in, activation, or connection errors | CS5.5 and later

Mylenium

CECOregon
CECOregonAuthor
Participating Frequently
January 18, 2015

Thanks very much for the link.

I systematically implemented each of the recommended fixes:

-  Verified I'm connected to the Internet (obviously)

-  Verified I can access secure sites

-  Checked "hosts" file, verified I have access to activation servers for CS6 or later (but not for not CS5.5), but in attempting to reset the hosts file, did not find any references to "activate.adobe.com.  Here's what I saw:

-  Verified that the GlobalSign Root CA certificate is enabled ("enabled only for the following purposes") and did not change any of the checked boxes in the list.

After taking all these steps, the situation remains the same- blank Creative Cloud App.

Any further suggestions?

Thanks again for the assistance!

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