Skip to main content
Participant
April 27, 2020
Question

Please help. I purchased and use regularly adobe DC pro c...

  • April 27, 2020
  • 1 reply
  • 150 views

Please help. I purchased and use regularly adobe DC pro connected to work email. I accidently opened a trial with my personal email and now I cannot get to my paid account. The trial window keeps opening with the personal email address listed. Is there a way to remove the trial so I can use my paid version? I obviously don't want to start a trial for a product I have and have paid for. Thank you. (mac os mojave 10.14.16) -- is there a way to identify the free trial on my machine and delete or uninstall it without removing the paid subscription?

    This topic has been closed for replies.

    1 reply

    jane-e
    Community Expert
    Community Expert
    April 27, 2020

    Try signing out, then sign in with your work email. And be sure to cancel the free trial first, as it will roll into a paid file after seven days.

    ~ Jane