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DonKay70
Participant
September 2, 2013
Question

Please help me install Adobe Air. Nothing I've tried has worked.

  • September 2, 2013
  • 1 reply
  • 420 views

Last week I joined the CC. I have successfuly installed "Edge Animate," "Edge Insspect" and "Photoshop." I tried to install Adobe Muse and have been unable to do so because I can't get "Air" to install. We're talking near a week of doing everything I could find, here on the forums, Adobe's support network, etc. Today I reset the hosts file and did everything that article told me to do. So far nothing has worked. The only thing I haven't done is to do a re-install of Windows 7. I need your help.

This topic has been closed for replies.

1 reply

pwillener
pwillener
Legend
September 2, 2013

DonKay70 wrote:

I can't get "Air" to install.

What happens when you try; do you get any error messages?

D
DonKay70Author
Participant
September 2, 2013

I have just leased Adobe Muse CC. When the Creative Cloud app tries to download and install the program it continues to fail installation. The error code is allways the same one.

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

----------- Payload: Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673} -----------

ERROR: Third party payload installer InstallAdobeMuse.exe failed with exit code: 255

---------------------------------------------------------------------- ---------------

I've been going through this for three days. What happens to the "Third party payload installer: InstallAdobeMuse.exe?"

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