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Participant
June 29, 2022
Question

Please help to Install apps

  • June 29, 2022
  • 1 reply
  • 77 views

I bought a subscription to the adobe package Adobe Creative Cloud.
But when launched, this (attached) windows pop up and the program cannot contact the server that confirms the license, and the program does not run on the Macbook.
Please, help solve the problem!
Thanks

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1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
June 29, 2022

Vika, please see https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html for steps you can take to allow Adobe applications to contact our servers.  Please update this public forum discussion if you have any questions about the five listed solutions.