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jessicae61406447
Participant
March 14, 2019
Question

Please help with a refund from old member of staff that should have been cancelled

  • March 14, 2019
  • 2 replies
  • 194 views

Hello there,

I have tried the online chat but nobody has replied? We are a charity and have paid for a Creative Cloud single-app membership. The member of staff left one year ago and we did not renew the subscription. Neither can we use the application because we don't have the login details, and the email address no longer exists!

Could we please have a refund (you can refund the card you took the money from.) The order number is ADB002403701UK.

Thank you so much,

Jessica Eames

This topic has been closed for replies.

2 replies

AkanchhaS8194121
AkanchhaS8194121
Legend
March 28, 2019

Hi jessicae61406447

Order number shared above belongs to Adobe Premier Pro CC  single app membership.

Moving this request to Adobe Creative Cloud​ space for our billing experts to look into it. Meanwhile, you can contact to Customer Care billing team via phone- Contact Customer Care

Note: Phone support options displays for subscription holders. You might not be able to reach out to the phone support option because your account doesn't have any subscription.

(Phone number shared via PM)

Thanks,

Akanchha

try67
Community Expert
try67Community Expert
Community Expert
March 16, 2019

You can cancel your subscription here: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

If that doesn't work try contacting customer care, during the working hours (ie, not on the weekend): Contact Customer Care

If that doesn't work post again and I'll ask a member of the Adobe Staff to contact you privately. Be aware that only people with the word "STAFF" in red under their name are actual Adobe employees. There are a lot of scammers on these forums that pretend to be ones, so be careful.

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