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javierc91802179
javierc91802179
Participant
June 9, 2015
Answered

Please uninstall and reinstall the product. Error 16

  • June 9, 2015
  • 2 replies
  • 25949 views

If this problem still occurs, please contact Adobe technical support for help, and mention the error code show at the bottom of this screen.

Error: 16

http://www.adobe.com/support/

Running Windows 7 Enterprise. I am getting this error message after installing Adobe Acrobat DC. I uninstalled all Adobe products, removed residual files from Program Files, Program Files (x86), Program Data, and the registry as well. I then reinstalled Adobe Acrobat DC and I am still receiving the same error message. There is no support available by phone and I don't see a support email either. Has anyone encountered this? If so, what was the resolution? Any help is greatly appreciated.

Kind Regards,

Javier C. Ceseña

javier_cesena@hotmail.com

This topic has been closed for replies.
Correct answer Atul_Saini

You may also try to create a new admin user account.

2 replies

jsdetwiler
jsdetwiler
Participant
July 30, 2017

I got this dire error when launching Lightroom CC, Photoshop CC, and InDesign CC.

When I tried to launch Bridge CC, it launched but immediately crashed.

I wondered how it was possible for all of these apps to go bad all at once, since they worked fine yesterday.

Then I opened up the Creative Cloud app, to make sure I was still signed into Creative Cloud, but all looked normal there.

Finally I realized my laptop had been asleep for the afternoon. The kids had connected a friend's Xbox to the home network.

I thought, maybe the router assigned a new IP address to my laptop when it woke up from sleep. And maybe the Creative Cloud watchdog software is hanging onto the old IP address. Just guesses, but I rebooted my laptop and suddenly all my CC apps were working again perfectly!

I am so glad I didn't do what the error message said, uninstalling and reinstalling all of my apps.

This solution may not apply to everyone, but if your computer was asleep and maybe woke up and got a different IP assigned (unbeknownst to the Adobe system software) then a reboot may be the simple answer.

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
June 9, 2015

Hi Javier, please try the steps mentioned in: Configuration error | CC, CS

javierc91802179
javierc91802179Author
Participant
June 9, 2015

Hi Atul,

I tried to take ownership of the folder by adding the Administrators group as the steps indicate. However, is gives me access is denied and will not allow me to change the ownership. I am an administrator on the machine in question.

Update: I was able to change permissions and take ownership now. However, it sill shows the same message.

Atul_Saini
Community Manager
Atul_SainiCommunity ManagerCorrect answer
Community Manager
June 10, 2015

You may also try to create a new admin user account.

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