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Participant
December 27, 2019
Question

Полностью удалён Фотошоп Классик из Облако

  • December 27, 2019
  • 3 replies
  • 316 views

Исчез Фотошоп Классик, подскажите как его восстановить, его нет в Облаке, не могу скачать.

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3 replies

LinSims
Community Expert
Community Expert
December 27, 2019

I think you'll need to talk to Customer Support for this. Users here can't provide support for account, subscription, or billing issues, or issues with downloading or installing old, unsupported versions of Adobe software. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: .

https://helpx.adobe.com/contact/support.html.

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. .

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

LinSims
Community Expert
Community Expert
December 27, 2019

Have you made any recent software changes on your computer? What is your subscription plan?

Participant
December 27, 2019

Нет, программного обеспечения на компьютере не вносил. План подписки  для фотографов (20 ГБ) Годовой план, ежемес. оплата

LinSims
Community Expert
Community Expert
December 27, 2019

Are you sure you're not looking for Photoshop Lightroom Classic? That will show up as Lightroom Classic on the Creative Cloud window.

Participant
December 27, 2019

Нет, мне нужен Photoshop CC он полностью исчез из компьютера, и из Cretive Cloud, хочу узнать, почему так случилсоь, и как его вернуть обратно