Skip to main content
И
Иван5CDC
Participant
June 4, 2021
Question

Помогите решить проблему загрузки creative cloud

  • June 4, 2021
  • 2 replies
  • 412 views

Добрый день. Помогите с решением проболемы: после загрузки creative cloud при запуске приложения появляется белое окно и всё. Больше ничего не происходит. При самой загрузке никаких ошибок не появляется, все устанавливается. Несколько раз переустанавливал - не помогает. Машина: MacBook Air 2021; MacOS Big Sur 11.4; CPU - apple M1. Как можно решить проблему?

Заранее, спасибо.

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 4, 2021

first, exit (file>exit cc) your cc desktop app.

then, rename the opm.db file by navigating to the OOBE folder*.

finally, launch your cc desktop app.

 

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

 

*

Windows: [System drive]:\Users\<username>\AppData\Local\Adobe\OOBE

Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
June 4, 2021

Let me move this to the Download & Install forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices