Skip to main content
Known Participant
January 6, 2023
Question

POSITIVELY signed out of PSE18 on old computer before trying to install on new computer

  • January 6, 2023
  • 2 replies
  • 3055 views

Before I set up my new computer, I POSITIVELY signed out of PSE18, then uninstalled it. Then, with the new computer now ready, last night I tried to install PSE18 on it. I had saved the Setup file onto a DVD when I purchased it in February of 2018. So now I click on the setup file, which extracts, then stops and asks me to sign in. Each time I am told I'm being "temporarily" blocked due to a "security issue" and asked to try again later. I just tried it again tonight and got the same. I do have the program installed on one other computer, which I've always had so I can view the original of the picture I'm working on on one computer while restoring it on the other. In any case, just now I opened PSE on the other computer and signed out of it, just in case that was the problem. Again I tried to install on my new computer and got the same thing. Please tell me how I can install PSE on the new computer--so I can continue restoring my family's photos, just as I have for over 20 years (and I've lost track of how many versions I've upgraded to before 2018).

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
January 6, 2023

You may need to install the Creative Cloud application before installing Photoshop Elements:
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

I had to install it to be able to install PSE 2018 on Windows 10.

kglad
Community Expert
Community Expert
January 6, 2023

@Peru Bob 

 

what did you see when trying to install pse 2018 before you installed the cc desktop app?

kglad
Community Expert
Community Expert
January 6, 2023
kglad
Community Expert
Community Expert
January 6, 2023

copy the cd installation files to a desktop directory and double click the setup file in that desktop directory.

 

if you still see an error message, embed a screenshot of it in this forum and let us know that os version on your new computer.

MizDazeeAuthor
Known Participant
January 6, 2023

The new computer is a Dell 3910 running Windows 10.

 

Yes, I had copied the zipped folder into a folder on my desktop that I named TEMP INSTALL PSE18. It extracted into another folder on the desktop that it named Adobe Photoshop Elements 2018. Here's the message it gave me when I tried to sign in.

 

kglad
Community Expert
Community Expert
January 6, 2023

when you started the installation everything proceeded until you were presented with some kind of screen to "sign in"?

 

embed a screenshot of that prompt.

 

and do you currently have any subscription program installed on your new dell?  did you have, in the past, any subscription adobe app installed on your dell?