Skip to main content
Participant
January 29, 2023
Question

Possible Coruption or install issue PLEASE HELP!?!

  • January 29, 2023
  • 2 replies
  • 1613 views

I've recently installed the Creative Cloud and most all of the apps included in my PAID subscription package.

My (desktop) computer is (maybe) a year old. It's in the middle, not the cheapest, and not the priciest selection from Walmart.

Windows 11 installed.

I don't have a ton of things downloaded, or running in the background. In fact, recently I installed a (recommended) VPN, I forget the name. Anyway, It seemed to have made my machine become laggy and I uninstalled it.

When I installed the Adobe apps or started using them, everything just struggled to get through. I's been lots of buffering and spinning, to the point it's almost impossible to use any of the apps. From the beginning its been slow, lots of end process's when it freezes. It's not worth trying to use it, EVERY THING spins and quits!

One more thing worth mentioning is, When I first began using the apps. I came across some prompts that prompted me to reinstall the (creative cloud bundle). 

Is it possible that was the cause? I don't know why it asked me to reinstall the software.

My next move will be? What can I do to resolve this issue? I cant use it due to the buffering.

With that said, I don't have a disposable income, so I'm not keen on coughing up $80 a month for stuff I cant use.

What are my options? do I need to spend another day uninstalling and reinstalling the software?

Will it help if I do uninstall everything, and only install what I need when I need it? I installed all the apps so I could start learning what they can do and how to use them.

PS. I have zero experience with Adobe software, with the exception of the Acrobat reader.

THANK YOU FOR ANY HELP OR ADVICE ON THIS! (I'm not a gamer and besides youtube and emails, everything else I do is text-based.

 

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    January 30, 2023

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

    If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

     

    What Adobe apps do you use?

    Participant
    January 30, 2023
    *Please forgive me as I'm a novice when it comes to machine specs. I'm no
    PC GURU and I may have missed something important. I found this information
    in its own section and it wouldn't let me copy & paste anything so I copied
    it as I found it. One spec at a time.*
    *As for the software I'm trying to use is mainly PS, and Illustrator, Adobe
    Stock. However, Ive downloaded the entire creative cloud so I can learn how
    to use it.*
    *I have Discord w/Midjourney and I'm using Chat Gpt.*
    *Additionally I use a 4K Video Downloader (for recording youtube vids)*
    *Everything seems sticky and laggy! Lots of spinning and white screens.*
    *When I try using it, its almost like using the old dial up modems with the
    horrible screeching noise when it was connecting. Minus the sound, it's
    about the same performance.*
    *If Ive missed anything let me know, Ill try to find it.*
    *The other day I gently took the cover off and vacuumed and blew off/out
    all of the dust, hoping that would help. It may have helped something
    because its not as loud. However, it didn't help the performance.*
    *Thanks for your time!*
    Im using Radeon/AMD Software and cant find any options to leave game mode.
    In the task manager, I'm the only user and the stats float with,

    - *CPU 15%*
    - *Memory 90% 4.9/5.9 GB*
    - *Disk 33% 0 (G: C:) Bounces 5%-100%*
    - *Network 0%*


    APU
    *AMD Radeon (TM) Vega 8 Graphics*
    Primary/Integrated
    *HARDWARE DETAILS*

    - *U*sable Memory Size 2048
    - Bus Type & Setting PCI
    - Device ID 15D8
    - Sub System ID 8643
    - Memo Type DDR4
    - Memory Clock 1467 MHz
    - Core Clock 1250 MHz
    - Total Memo Bandwidth 23 GB
    - Memo Bit Rate 2.93 Gbps
    - OpenGl API Version 4.6
    - OpenCl API Version 2.0

    *SOFTWARE & DRIVER DETAILS*

    - *W*indows 11 (64 bit)
    - Software Version 10.21.30024.0
    - Driver Version 21.30.26-211005a-373572C-HP
    - AMD Audio Driver Version 10.0.1.20
    - Vulkan Driver Version 2.0.198
    - Vulkan API Version 1.2.188
    -


    VRAM
    *2048 MB*
    DDR4 1467 MHz
    CPU
    *AMD Ryzen 3 3200G with Radeon Vega Graphics*
    4 Cores
    kglad
    Community Expert
    Community Expert
    January 30, 2023
    kglad
    Community Expert
    Community Expert
    January 30, 2023

    back up your data and restore your computer.

     

    install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

     

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>