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K
Klemerson
Participant
April 4, 2020
Question

Preciso de ajuda, meu Creative Cloud diz que não tenho acesso para gerenciar aplicativos.

  • April 4, 2020
  • 4 replies
  • 4491 views

hoje pela manha resolvi comprar o pacote da creative cloud completo com todos os app para Mac, porem quando abrp meu creative cloud diz que  nao tenho acesso para gerenciar aplicativos e que é nessesario a permissao do administrador de TI para Habilitar o gerenciamento de aplicativos. alguem me ajuda ?

    This topic has been closed for replies.

    4 replies

    Tilles
    Tilles
    Inspiring
    January 25, 2022

    tive o mesmo problema e consegui resolver, caso alguém se interesse.
    Tem que :

     

    • Navegue até o seguinte local e renomeie opm.db:

      • macOS: Macintosh HD/Users/[nome do usuário]/Library/Application Support/Adobe/OOBE
      • Windows: C:\Users\[nome do usuário]\AppData\Local\Adobe\OOBE

      Altere o nome para opm.db.old


    Link do post completo no site da Adobe: https://helpx.adobe.com/br/creative-cloud/kb/apps-panel-reflect-creative-cloud.html

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 23, 2020

    There have been several messages recently about problems with education subscriptions
    Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944
    -https://helpx.adobe.com/support/programs/enterprise-support-terms.html

    I
    Isabel5E31
    Participant
    November 23, 2020

    Thank you for your quick response. The tutorial video is great but I don't have the Configs inside the OOBE and therefore no ServiceConfig.xml file, so I still could't fix the problem.

    Any other option?

    Thank you

    Isabel

    I
    Isabel5E31
    Participant
    November 24, 2020

    After all I was on the wrong Library forlder and that' s why I couldn't find the ServiceCongi.xml file.

    It worked already.

    Thank you so much John for your help!

    Isabel

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      May 7, 2020

      Do you have a Team or Enterprise account at work or school?

       

      1. Open CC Desktop App.
      2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
      3. Click on your Avatar (top right image).
      4. Sign-out of Creative Cloud.
      5. Close all apps.
      6. Restart your computer.
      7. Open CC Desktop app.
      8. Click your Avatar.
      9. Sign-in with your paid personal ID and password.

       

      Nancy O'Shea— Product User & Community Expert
      I
      Isabel5E31
      Participant
      November 23, 2020

      I follow all the 9 steps and still the same message as MaverikClash and camimgama.

      Any help, please?

      Thank you

       

      C
      camimgama
      Participant
      May 7, 2020

      Oi! Eu estou com o mesmo problema. Conseguiu alguma solução? Estou esperando na linha para falar com o suporte da Adobe, mas estão demorando muito para atender.

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