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Participating Frequently
January 17, 2023
Answered

Prefetencies uninstall loop

  • January 17, 2023
  • 1 reply
  • 2251 views

Hey everyone, I'm having this issue lately, I tried uninstalling an app from the Creative Cloud launcher and now I'm stuck in a loop.
It asks me if I want to keep the preferencies of the app, if I click to remove them it then asks me again few moments later. Did someone else found this issue? If so, how did you manage to solve it?

This topic has been closed for replies.
Correct answer kglad

It pop ups again, it's a loop, whatever I click doesn't matter, it comes back.


repair the cc app per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then

 

reinstall using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html



NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

1 reply

Kanikas
Community Manager
Community Manager
January 17, 2023

Hi, 

 

Which Adobe App are you trying to uninstall? 

 

-Kanika 

Participating Frequently
January 17, 2023

Dreamweaver, but I had the same problem months ago with Substance Painter and I had to uninstall and delete every trace of CC on my computer. I thought that solved it but apparently it did not.

 

kglad
Community Expert
Community Expert
January 17, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

then try uninstalling dreamweaver.