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quinlansf
Participant
July 11, 2012
Question

Premier 10 not

  • July 11, 2012
  • 1 reply
  • 434 views

Three monthes ago I bought Premerier Elements Upgrade 10 and it will not install on my 64 bit HP computer running Windows 7.  Error each time.  Also does not recognize my serial number which I pasted from my Adobe Purchase invoice.  The online advice person said to reinstall but the error just stopped it again.  I did get one new hard drive during this upsetting time period.  Quinlan in San Francisco. Why does the Adobe help phone number(8667223623) connect to a fax line and not a person????

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    1 reply

    Mylenium
    Mylenium
    Legend
    July 11, 2012

    For serial number issues, talk to support by phone, live chat or whatever. For isntall issues, the relevant Install logs might provide soem insights.

    Mylenium

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