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richardt79501379
Participant
October 1, 2018
Answered

Premier Elements & Photoshop Elements download issue

  • October 1, 2018
  • 1 reply
  • 1034 views

I cannot download the Premier Elements & Photoshop Elements bundle I have just purchased.

Both are showing on my order history within my account profile but every time I attempt to click on the downloads / serial number an error message is appearing.

It keeps telling me it is unable to download data / could not find details for requested order

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Correct answer Jeffrey_A_Wright

Richardt79501379, I am sorry that the downloads for both Photoshop and Premiere Elements 2018 are blocked within the current web browser.  Please use an alternate web browser to download the software from http://www.adobe.com/.  You can find more information on how to download purchased software at Find downloaded apps and files .

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
October 1, 2018

Richardt79501379, I am sorry that the downloads for both Photoshop and Premiere Elements 2018 are blocked within the current web browser.  Please use an alternate web browser to download the software from http://www.adobe.com/.  You can find more information on how to download purchased software at Find downloaded apps and files .