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Participant
January 16, 2021
Question

premier elements won't install

  • January 16, 2021
  • 1 reply
  • 140 views

Downloaded premier elements.

After download, the disk image doesn't start the installation process.

Tried several times

Please help.

Thanks

 

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1 reply

Nancy OShea
Community Expert
Community Expert
January 16, 2021

Which operating system?

NOTE: Win 7 and Win 8 are no longer supported.

See the system requirements below.

https://helpx.adobe.com/premiere-elements/system-requirements.html

 

Nancy O'Shea— Product User & Community Expert
Clara0D44Author
Participant
January 16, 2021

I got it to install, now i cant find my serial number.

I have the boxed software.

It's not on the dvd sleeve.

 

Nancy OShea
Community Expert
Community Expert
January 16, 2021

If not directly from Adobe, then from whom did you buy the software?

Most likely they sent you a redemption code you have to use to get your serial number.  Premier Elements serial numbers all start with 1143.   See link below for more details.

https://helpx.adobe.com/download-install/using/download-install-premiere-elements.html

 

Nancy O'Shea— Product User & Community Expert