Premier Pro and After Effects - Install Problems

Forum|Forum|3 years ago
September 12, 2022
2 replies
332 views

Why does the install keep failing on Premier Pro and After Effects?

Installation

This topic has been closed for replies.

kglad

Community Expert

do you have an apple m1 chipset?

Peru Bob

Community Expert

Does your computer meet the minimum requirements?

https://helpx.adobe.com/creative-cloud/system-requirements.html

Are you downloading from the CC app?

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

B

Brian260838210mpdAuthor

Participant

brand new MacBookPro with M1Pro chip, 16 GB mem, 512GB storage (about 418GB remaining)

the Creative Cloud installed fine and i have successfully installed PhotoShop, LightRoom, LightRoom Classic and Media Encoder...... Premier Pro and After Effects continue to fail about 1/2 way through install

kglad

Community Expert

that's the problem. you need to install reosetta.

the easiest way is to install photoshop first and then install ae and/or premiere pro.

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