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Correct answer Govardhan.V

Try resettin preferences : 

https://helpx.adobe.com/in/after-effects/using/preferences.html

 

Also make sure Adobe fodler inside Preference folder has read and write permissions to currently logged in User account.

If not , provide the same. 

~/Library/Preferences/Adobe.

 

1 reply

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
February 13, 2020

Try resettin preferences : 

https://helpx.adobe.com/in/after-effects/using/preferences.html

 

Also make sure Adobe fodler inside Preference folder has read and write permissions to currently logged in User account.

If not , provide the same. 

~/Library/Preferences/Adobe.

 

    F
    Francesco LibassiAuthor
    Participant
    February 13, 2020

    Thank you very much for replying so quickly!

    I did try that and it worked! I tried that before but I wasn't changing the preferences of all the files within the folders.

     

    I run some tests and everything seems to work smoothly now.

     

    Thanks again for your help!

    ah6105682
    ah6105682
    Participating Frequently
    April 23, 2021

    For anyone else having this issue more recently, the 462.31 update for NVIDIA caused it for us! Roll back to this version of  NVIDIA Quadro desktop graphics driver 431.40 and everything works fine! 

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