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August 23, 2026
Question

Premiere Elements 2020 activation issue after reinstalling on a new Windows PC

  • August 23, 2026
  • 2 replies
  • 13 views

I own a legitimately purchased license for Adobe Premiere Elements 2020 for Windows and still have the original serial number.

I recently installed Premiere Elements 2020 on a new PC. The application installs and runs normally, but only in the 30-day trial mode. When I try to activate it using my original serial number, I receive an error stating that the serial number is blocked or too old.

I also tried the Adobe Provisioning Toolkit (APTEE) using the documented LEID:

V7{}PremiereElements-2020-Win-GM

The operation consistently returns Return Code 14.

The amt3.log contains, among others, these messages:

RetrieveInfoForLEID: PPDL entry not found in SLCache

App has requested features but there are no licensed features, hence no license.

Licensing has been refused. Application must exit.

I also have a complete file copy of the old system drive from the previous PC. It contains the original Adobe licensing data, including:

Program Files (x86)\Common Files\Adobe\SLCache\SLConfigs\V7{}PremiereElements-2020-Win-GM\SLConfig.xml

and the corresponding Premiere Elements 2020 files under:

ProgramData\Adobe\PremiereElements\18.0

The old PC originally ran Windows 10 and was later upgraded to Windows 11. The current PC runs Windows 11 25H2.

I would like to continue using the license I already purchased, rather than purchase the product again.

Could you please advise how I can reactivate my existing Premiere Elements 2020 license on the new PC, or provide an officially supported installer/activation procedure that works with my existing serial number?

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    August 23, 2026

    AFAIK, Elements 2020 predates Win11 support. Older versions may face installation blocks, activation failures, or serious driver conflicts that can break the operating system.

     

    And since Elements 2020 is unsupported, you’re on your own. Adobe can’t provide product support for older unsupported products.

     

    PR Elements 2026 will run on Win11.

    https://www.adobe.com/products/premiere-elements/tech-specs.html

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    August 23, 2026

    copy and paste into a reply here the error message screenshot.