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robertj70703209
robertj70703209
Participant
June 30, 2017
Answered

Premiere Elements PhotoShop serial number does not work

  • June 30, 2017
  • 2 replies
  • 1512 views

So I bought premiere elements 13 a while ago from Amazon.

I've now got a new computer and have managed to install Adobe Premiere Elements (video editing software) on my new computer, however when I try and install Adobe Photoshop Elements and type in the Serial Number, it comes up with the error message stating: 'This serial number is not valid for Adobe Premiere Elements 13'.

The Serial Number is 100% correct. I have typed exactly what my Serial Number is as seen in my Product page.

On my Product page it states that the Serial Number is for the Version '13', Platform 'Multiple'.

Help would be very much appreciated, thank you.

    This topic has been closed for replies.
    Correct answer kglad

    assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

    common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

    and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

    here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 30, 2017

    Are you trying to install Premiere Elements (video editor) or Photoshop Elements (photo editor) or both?

    Each will have its own, different serial number.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    June 30, 2017

    assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

    common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

    and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

    here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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