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Participant
November 13, 2021
Question

premiere pro 2022 with Monterey

  • November 13, 2021
  • 1 reply
  • 867 views

premiere pro doesn't work on my two macbook pro after upgrading to monterey. Does anyone know how to solve the problem? It is the only software in the suite that does not open.

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1 reply

kglad
Community Expert
Community Expert
November 13, 2021

you probably need to update your cc desktop app, but start here:

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

Participant
November 13, 2021

I did all the steps, in the end after reinstalling everything, Photoshop Lightroom and Acrobat work correctly, but Premiere and Media encoder do not work. Everything as before... 

kglad
Community Expert
Community Expert
November 14, 2021

what's your os?

what version of the cc app is installed?