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ioannasmen
ioannasmen
Participant
December 29, 2017
Answered

Premiere Pro 30-day Trial expired after 7 days

  • December 29, 2017
  • 4 replies
  • 2237 views

and has never been used

Any ideas on that?

This topic has been closed for replies.
Correct answer Bani Verma

Hi Ioannasmen,

The trial period for Adobe apps is now for 7 days only, it is no longer for 30 days.

To know more please refer to Understand why Adobe trial software expires or ends early.

Hope this helps.

4 replies

D
David36402936sug8
Participating Frequently
March 29, 2024

They canceled my 30 day trial when I called in on day 7 to ensure I didn't get charged because by day 7 I had found many free programs that do the same thing but are way easier to operate. Can't wait till them companies get popular enough to put adobe right out of business.  

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
March 29, 2024

Hi there,

We understand that the experience did not meet your expectations. However, it is important to understand that the trial lasts only for 7 days for Adobe Creative Cloud applications.

Please check this article if you have any questions: https://adobe.ly/3TWNovJ

We're here to help.

Regards,

Shivangi

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
December 29, 2017

What the others said. Cloud trials have been 7 days since early 2016.

Update on Creative Cloud Trials | Adobe Customer Care Team

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 29, 2017

per bani, 30 days was the trial period in the past.  you must be trying a newer cc version.

[moved from Downloading, Installing, Setting Up to Creative Cloud Download & Install]

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
December 29, 2017

Hi Ioannasmen,

The trial period for Adobe apps is now for 7 days only, it is no longer for 30 days.

To know more please refer to Understand why Adobe trial software expires or ends early.

Hope this helps.

ioannasmen
ioannasmenAuthor
Participant
December 30, 2017

Thank you.

On December 14 when I downloaded, Premiere was advertised as a 30-day trial.

We didn't have the opportunity to even launch it once, since we only have 1 class per week :-(

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 30, 2017

there's nothing easy you can do to extend that trial on the problematic computer.

you can start a new (7day) trial on another computer.

https://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

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