Premiere Pro 6 on Mac: Installation Damaged

Question

Greetings -I just downloaded and installed PPro 6 on my Mac (Lion 10.7.3).  When I start Premiere, I get a dialog that pops up and says that the installation is damaged and I should reinstall the app.  I've done that, but I continue to get that same dialog:It appears Premiere is running OK other than that dialog.  But I'm not 100% sure yet.  Thoughts?Thanks!jas

jasonvp · Accepted Answer

Jeff -Jeff A Wright wrote:at this point I would recommend contacting our support team.Thanks for your patience, time, and help with this. In looking through the PDApp.log file that you mentioned, I could see that the Adobe Application Manager got munged somehow. Specifically the pim.db. I nuked the entire Application Manager, re-installed it, and that allowed me to then install Premiere.I'm in contact with your support team (via phone). We did the Adobe Connect thing so they could watch my screen while I re-installed Premiere (again) and ran it. Sure enough the "Your installation is damaged" error popped up, and they're classifying it as a possible bug.If they come back with a more certain answer, I'll update this thread. Thanks again!jasJason Van Patten wrote:I'm in contact with your support team (via phone). We did the Adobe Connect thing so they could watch my screen while I re-installed Premiere (again) and ran it. Sure enough the "Your installation is damaged" error popped up, and they're classifying it as a possible bug. Well, I solved the problem, but not in the way I'd hoped to. Apparently there were a bunch of things written all over the OS by various pieces of Adobe software, to the point of making it very hard to install new. I also had a lot of trouble installing and using Photoshop CS6 for the same reasons.Answer: Format and re-install the OS. And that, IMHO, is a very bad thing to have to do. But, it's done. PPro and Photoshop both installed and they both run without any errors.Dammit.jas

ProArtwork · Answer

Hi, I managed to fix the problem without reinstalling the system OS. If anyone is still suffering this issue go to (hard disk name)/Library/Application Support/Adobe. Inside this folder there should be a folder titled OOBE. Inside that folder there should be an alias called PDApp which points to the PDAppFlex-app.xml and PDAppFlex.swf items located in (hard disk name)/Applications/Utilities/Adobe Application Manager. If the OOBE folder is not there or the alias inside it is aiming somewhere else, this could be the source of the problem.

Cheers,

Dan

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