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Participant
October 11, 2018
Answered

Premiere Pro Activation Issue (2 licences)

  • October 11, 2018
  • 1 reply
  • 181 views

Hello @ all,

there may be an easy solution to my problem, but i just don´t get it:

I´ve installed Premiere Pro on 2 PCs, one crashed some days ago. The other one is offline as well - forever! 😞

So how do i reinstall Premiere Pro (and other licensed software) on my two new workstations, if i did not have the chance to deactivate the two versions on my former workstations?! 😄 Just don´t get it!

Thanks a lot!

This topic has been closed for replies.
Correct answer Ned Murphy

If this involves non-Creative Cloud installations of Premiere Pro then you can contact Adobe Support thru chat and ask them to reset your activations (only ask for that - don't get off topic).

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)

https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

Adobe apps - download and installation help

Adobe software and other downloads

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
October 11, 2018

If this involves non-Creative Cloud installations of Premiere Pro then you can contact Adobe Support thru chat and ask them to reset your activations (only ask for that - don't get off topic).

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)

https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

Adobe apps - download and installation help

Adobe software and other downloads