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Participant
September 11, 2017
Answered

Premiere Pro/After Effects CS5 install

  • September 11, 2017
  • 1 reply
  • 782 views

Hi, I recently reloaded my laptop (VAIO Win 7, i5 2.4 GHZ, 8GB RAM, 750GB HD), and I was reloading my Adobe which I had the entire CS5 Master Collection on previously. However, this time, I was able to install all apps except Premiere Pro and After Effects. I received an Exit Code 5, however, I then re-entered the install, and tried again to install the two remaining apps. I was given an Exit Code 7, with the following error:

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 7 error(s), 3 warning(s)

WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

WARNING: Warning: {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

ERROR: Found payload conflicts and errors:

ERROR:  - Adobe Fireworks CS5 depends on Required Common Fonts Installation to be installed.

ERROR:  - Adobe Photoshop CS5 Core depends on Required Common Fonts Installation to be installed.

ERROR:  - Adobe Illustrator CS5 depends on Required Common Fonts Installation to be installed.

ERROR:  - Adobe Encore CS5 depends on Required Common Fonts Installation to be installed.

ERROR:  - Adobe Flash Catalyst CS5 depends on Adobe Flash Fonts1 to be installed.

ERROR:  - Adobe InDesign CS5 Application Base Files depends on Required Common Fonts Installation to be installed.

FATAL ERROR: Conflicts were found in the selected payloads. Halting installation.

-------------------------------------------------------------------------------------

Now, I did do some updates to the existing Adobe programs (Camera Raw, etc) so I'm not so worried about the repairs failing, I didn't need them 'fixed'. I have gone thru all the troubleshooting steps for the Exit 6/7 Adobe troubleshooting, reinstalling all the VC redistributables, etc, to no avail. I then did a clean install of the collection after deleting all my Adobe folders after having uninstalled everything. This also did not work. Are there any suggestions why just Premiere and AE are not installing? Again, all other apps have installed just fine, no issues there. Photoshop x64 works great, Fireworks, etc, so these errors about fonts needing to be installed doesn't make a lot of sense (especially, since these programs are already installed and functioning). But even on a clean install, from the ground up, it's still giving me errors about Required Common Fonts).

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Jeremyp52 per the information in your original post you will be unable to ignore the errors with the Camera Profiles.  It appears the existing files have either become damaged or the current User account is unable to modify/replace the files.

Per the suggestion offered by Ned in message #1 you can review the installation log to determine the exact location of the files which are unable to be modified.  I would recommend also reviewing Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements which discusses resolving this error.

1 reply

Ned Murphy
Legend
September 11, 2017

Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

jeremyp52Author
Participant
September 11, 2017

This is not at all a helpful suggestion. I have tried to troubleshoot per the post.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
September 11, 2017

Jeremyp52 per the information in your original post you will be unable to ignore the errors with the Camera Profiles.  It appears the existing files have either become damaged or the current User account is unable to modify/replace the files.

Per the suggestion offered by Ned in message #1 you can review the installation log to determine the exact location of the files which are unable to be modified.  I would recommend also reviewing Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements which discusses resolving this error.