New installation of Creative Cloud single-app membership for Adobe Premiere Pro (month-to-month). I downloaded the installer, and right-clicked on it to run as admin. A vertically oriented window comes where I can sign in with my password, but after entering my password the window goes all white, with no text. The installation hangs here. How can I get the installation to continue?
follow each step you can.
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
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