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juvenilezd51373573
juvenilezd51373573
Participant
November 10, 2018
Answered

Premiere Pro CC plan

  • November 10, 2018
  • 1 reply
  • 403 views

Hello guys, i have a problem. I want to cancel my plan for adobe as i will be going to holiday soon and won't use the software for a while. But i got an error recently saying:

'Billing error

There is an issue with your payment. Please update your billing information for uninterrupted service.

Retry this payment method .
I can't see the option to cancel or anything, any solution?
nothing else.. Anyone can help pls? 😕😕 i need cancel.
This topic has been closed for replies.
Correct answer kglad

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 10, 2018

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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