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Participant
September 6, 2014
Answered

premiere pro freezing on startup with Mavericks

  • September 6, 2014
  • 1 reply
  • 225 views

Brand new top of the line imac.  Running latest Mavericks.  I downloaded the trial of premiere pro and it freezes my system everytime i try to start it.  What to do what to do?

Here's my set up:

27" Late 2013 iMac

16 GB 1600 MHz DDR3

NVIDIA GeForce GTX 780M 4096 MB

OS X 10.9.4

I've installed the latest Java, uninstalled every part of premiere pro I can find anywhere.  Scoured my system for more.  Changed users and reinstalled.  Nothing works.

Just tried again, after getting the spinning ball for a few minutes, it said: "Adobe Premiere Pro Startup Error - Adobe Premiere Pro could not find any capable video play modules.  Please update your video display drivers and start again."

I can't find any way to update the Nvidia driver without going through some complicated process to add CUDA.

    This topic has been closed for replies.
    Correct answer futuredave2

    Well, I ended up installing Cuda and that didn't fix the problem either.  However, I got the following from a post at Creative Cow and it worked perfectly so I'm posting!!

    "I've been having the same issues. I followed Alex's directions and it didn't work. I called Adobe support and got something similar but this did the trick.

    In the finder menu click and hold on the GO menu. Hold the option button and the User library will show up. Click the User Library.

    In that folder go to preferences and find the adobe folder.

    Right click on adobe folder and click get info.

    In the Sharing & Permissions section there should be three names.

    All should say Read & Write next to them.

    Unlock the lock, switch them all to read and write.

    Then click on the little gear directly under the names or to to the left of the lock and in the pulldown click on "apply to enclosed items.

    Then lock the lock again.

    Now go to your OS Hardrive and click on Users, your user name, Documents.

    Find the adobe folder there.

    Right click on adobe folder and click get info.

    In the Sharing & Permissions section there should be three names.

    All should say Read & Write next to them.

    Unlock the lock, switch them all to read and write.

    Then click on the little gear directly under the names or to to the left of the lock and in the pulldown click on "apply to enclosed items.

    The lock the lock again.

    Wait 1 minute. Then launch Premiere.

    This fixed it for me."

    1 reply

    Ned Murphy
    Legend
    September 7, 2014

    I don't know if this solution applies since it appears to diminish CUDA,  but it might help...

    Premiere Pro cs6 freezes on the Splash screen

    futuredave2AuthorCorrect answer
    Participant
    September 7, 2014

    Well, I ended up installing Cuda and that didn't fix the problem either.  However, I got the following from a post at Creative Cow and it worked perfectly so I'm posting!!

    "I've been having the same issues. I followed Alex's directions and it didn't work. I called Adobe support and got something similar but this did the trick.

    In the finder menu click and hold on the GO menu. Hold the option button and the User library will show up. Click the User Library.

    In that folder go to preferences and find the adobe folder.

    Right click on adobe folder and click get info.

    In the Sharing & Permissions section there should be three names.

    All should say Read & Write next to them.

    Unlock the lock, switch them all to read and write.

    Then click on the little gear directly under the names or to to the left of the lock and in the pulldown click on "apply to enclosed items.

    Then lock the lock again.

    Now go to your OS Hardrive and click on Users, your user name, Documents.

    Find the adobe folder there.

    Right click on adobe folder and click get info.

    In the Sharing & Permissions section there should be three names.

    All should say Read & Write next to them.

    Unlock the lock, switch them all to read and write.

    Then click on the little gear directly under the names or to to the left of the lock and in the pulldown click on "apply to enclosed items.

    The lock the lock again.

    Wait 1 minute. Then launch Premiere.

    This fixed it for me."

    Ned Murphy
    Legend
    September 7, 2014

    Thank you for outlining your solution in detail.  I am marking it as a correct answer so that it can stand out more prominently when the issue is searched.  I will also be adding it to my collection of helpful things as well.