Premiere Pro is gone

Forum|Forum|8 years ago
December 2, 2017
2 replies
358 views

I bought the creative cloud last spring. I paid it for a full year. I need to make a video for tomorrow, but it says that I have a "trial period" and have to buy it again. I attempted to contact customer support, but they did not give me any help. Does anyone know whats happening?

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Correct answer John T Smith

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

John T Smith

Correct answer

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

premieregal

Community Expert

I'd call Adobe Support directly to tell them about your account/payment issues and hopefully they can resolve. This is the support number: 800-833-6687

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