Premiere Pro not presenting as an available app in my Creative Cloud subscription

Forum|Forum|2 years ago
March 6, 2023
3 replies
2844 views

Just purchased Creative Cloud all apps as an upgrade from the After Effects plan.

When I go to view apps Premiere Pro is not presenting as anavailable app. It only says "Try" or "Buy".

But I literally just bought it...

Any ideas? This is really frustrating

How to

Correct answer Nancy OShea

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

Nancy OShea

Correct answer

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

Nancy O'Shea— Product User & Community Expert