Skip to main content
Participant
March 6, 2023
Answered

Premiere Pro not presenting as an available app in my Creative Cloud subscription

Just purchased Creative Cloud all apps as an upgrade from the After Effects plan.

 

When I go to view apps Premiere Pro is not presenting as anavailable app. It only says "Try" or "Buy". 

But I literally just bought it... 

 

Any ideas? This is really frustrating 

 

Nancy OShea
Nancy OSheaCorrect answer
Community Expert
March 6, 2023

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert

5 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
March 6, 2023

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Hope that helps.

 

Translate
Nancy O'Shea— Product User & Community Expert
Participant
March 6, 2023
Thanks guys. I just logged out and back in again, fixed itself.
Translate
kglad
Community Expert
Community Expert
March 6, 2023

good to hear.

Translate
kglad
Community Expert
Community Expert
March 6, 2023

see if your computer meets specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

Translate