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mariuszk76639408
mariuszk76639408
Participant
September 19, 2015
Question

Premiere Pro showing as 'installed' but not on the system

  • September 19, 2015
  • 2 replies
  • 911 views

I am really upset as I subscriber to this cloud solution and it does not work. On my Windows 7 PC I wanted to have Adobe Premiere Pro. I have the latest version of this Cloud app, it says 'installing' for Premiere Pro, then it shows 'it is all done' but Premiere is NOT on my system, I checked in the Program Files/Adobe it is not there, I checked in 'Remove Programs' - it is NOT there!!!

Here is what I've tried so far:

- I removed ALL Adobe apps including Creative Cloud, rebooted my PC and downloaded it again - no change, Premiere was 'installed' according to Creative Cloud but not on the system

- I followed a post showing to rename one file in a folder, did not work either.

Any way I can get it working? Any way to download my product and forget about this cloud app????

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 19, 2015

    You MUST have a 64bit computer and operating system... what is your computer?

    MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 19, 2015

      if you follow all 7 steps you can directly download a trial here:  Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

      and make sure you're signed-in with the correct adobe id to activate the trial from the 30day version.

      if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies. 

      the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 

      failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

      mariuszk76639408
      mariuszk76639408Author
      Participant
      September 19, 2015

      Thx will try it out and report back

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