nickolasb90838917

Participant

Answered

Premiere Pro Subscription Failure

Forum|Forum|8 years ago
October 3, 2017
3 replies
1287 views

Hello, I purchased an Adobe Premiere Pro Subscription in February of this year (2017). I opened it last week, it crashed, and now the Creative Cloud App wants me to download the free trial and doesn't recognize that I have already bought a subscription. Adobe Premiere works fine on my laptop but on my computer it doesn't work. Is there anything that I can do to get this fixed?

Creative Cloud

This topic has been closed for replies.

Correct answer Kanikas

Hi,

Please rename the Sl store folder:

Windows: Navigate to C:/ProgramData\Adobe\ (Program data is hidden Folder) and rename Slstore it to Slstore.old

Mac: Library/Application Support/Adobe/SLStore.

Please note: Renaming this might affect the licensing of the older perpetual products( If any), and you might have to re-serialize them again.

Hope this helps!

Regards

Kanika

Adobe Employee

Hi Nickolas & Mona,

The solutions mentioned here may help:
Stop Adobe Creative Cloud from opening in trial mode after purchase

Best,

- Dave

Participant

Hi Dave,

Thank you for your answer.

I tried everything in this article, but it still doesn't work.

What can I do ? Is there anyone at the Customer Service that I can contact ?

Community Manager

Correct answer

Community Manager

Hi,

Please rename the Sl store folder:

Windows: Navigate to C:/ProgramData\Adobe\ (Program data is hidden Folder) and rename Slstore it to Slstore.old

Mac: Library/Application Support/Adobe/SLStore.

Please note: Renaming this might affect the licensing of the older perpetual products( If any), and you might have to re-serialize them again.

Hope this helps!

Regards

Kanika

Community Expert

Community Expert

Moved to Creative Cloud forum.

Participant

Hi !

Did you fix your problem ? I have exactly the same...