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Premiere Pro update fail

Hi,

I'm trying to update Premiere in CC. I initially got the message update fail, firewall issue, and to retry.

Tried this a few times and then I got Error (-55) message.

I've followed the forums, tried login with a different user, uninstalling and installing, and installing the trial online.

Now it downloads until about 20% and then I get the message: unable to reach adobe server and to try later

I'm using OSX El Capitan 10.11.3

Any help greatly appreciated.

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Correct answer Atul_Saini

Hi Sver_cam,

Let us know in case you need further assistance.

Thanks.

Legend

Hi Sarah,

Sounds very frustrating. Can you contact our support agents here? FAQ: How do I contact Adobe Support?

They'll get you back on track.

Thank you,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Participant

Hi Kevin,

Thanks for getting back to me.

When I go to support, I am directed to this forum. Apparently live chat or phone isn't available as an option with my plan?!

Can you please advise - two days without Premiere at this stage

Thanks

Atul_SainiCorrect answer

Legend

Hi Sver_cam,

Let us know in case you need further assistance.

Thanks.

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