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filmtgw
Participant
May 29, 2018
Question

Premiere Pro, validating license sign in loop

  • May 29, 2018
  • 2 replies
  • 887 views

Hi

I am trying to download Premier Pro from creative cloud but it keeps giving me the message "Validating Software License"  but never moves on past that. I have tried to uninstall and re-stall the creative cloud to download that program but I still have that problem. I was seeing what next steps I need to take to get Premier Pro running?

Thank you,

Chelsie

This topic has been closed for replies.

2 replies

F
filmtgwAuthor
Participant
June 4, 2018

Sorry for the late response. I had been gone on a trip. I tried 'Reset the hosts file manually' from that link. But I did not find any entries related to Adobe in the hosts file. Should I try anything else to reset the file?

Bani Verma
Bani Verma
Legend
June 4, 2018

Do you have any anti-virus, system optimizer, system firewall, internet and browser security software installed ?

If yes, then please turn them off completely for the time being and then follow the steps given in the below threads to manually remove Creative Cloud desktop app from your machine:

Win: Photoshop Installation Failed​

Mac: illustrator reinstalling free trial 1 day old!

After this use the following link to re-download the CC desktop app and check: Download Creative Cloud desktop app.

Let us know if this helps.

Bani Verma
Bani Verma
Legend
May 29, 2018

Hi Chelsie,

I understand your concern, you have mentioned that you are unable to use your Creative Cloud desktop to download and install Adobe Premiere Pro CC because of a continuous validation loop.

Kindly let us know if you are in an office environment or is this your private internet connection ?

If you are in an office environment then please check this document, it contains lists of network endpoints for websites and specific services that are offered as part of Adobe Creative Cloud: https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service _Endpoints.pdf

The server and domains listed in this document must be accessible on ports 80 and 443 for the relevant applications and services to function correctly.

However if you are connected to your private internet connection then please try the troubleshooting given here to resolve this issue: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.

Let us know if this helps.

F
filmtgwAuthor
Participant
May 30, 2018

Thank you for the information.

I went to the link:

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

And I was able to see the double logo.

When I went to

Start an Internet browser and open one of the following links, depending on the version of your product:

I got the message below:

400 Bad Request

Request Header Or Cookie Too Large
nginx
Next I tried Downloading the Limited Access Repair tool but I am still having the same problem with "Validating Software License"
What other steps should I take next?
Bani Verma
Bani Verma
Legend
May 30, 2018

Thanks for the update Chelsie, did you try the steps given under 'Reset the hosts file manually' from that link ?

If not then please give it a try, however if you did, then were there any entries related to Adobe in the hosts file ?

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