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Participant
June 4, 2020
Answered

Premiere Pro Won't Download

  • June 4, 2020
  • 3 replies
  • 13115 views

I just purchased Premiere Pro for my Mac Pro but it will not download. I have made sure all apps are updated, which they are, and have even tried to download older versions of Premiere Pro and those will not work either. 

Correct answer pmdewitt518

Thank you everyone. Tech support just solved the issue. I'm all set. 

 

3 replies

pmdewitt518AuthorCorrect answer
Participant
June 4, 2020

Thank you everyone. Tech support just solved the issue. I'm all set. 

 

Peru Bob
Community Expert
Community Expert
January 20, 2023

Could you please post your solution so that others might benefit from it?

Nancy OShea
Community Expert
Community Expert
June 4, 2020

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use.
https://helpx.adobe.com/creative-cloud/system-requirements.html

https://helpx.adobe.com/premiere-pro/system-requirements.html

 

Also see this:

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

 

Nancy O'Shea— Product User & Community Expert
Jeffrey_A_Wright
Community Manager
Community Manager
June 4, 2020

I am sorry to hear that, Pmdewitt518. Do you ever receive any specific error messages while installing Premiere Pro CC?  What version of macOS are you installing Premiere Pro CC on?

Participant
January 20, 2023

Hi, I have has adobe premiere pro on my mac and it has run perfect. I recently bought a pc and logged in to my account on which I bought premiere pro and it is saying that I have to buy it again. Any tips?

Legend
January 20, 2023

Jennifer be sure you log in to Creative Cloud Desktop app with the same account for the subscription. If you don't have Creative Cloud Desktop app, you need to get it, let us know if you need help.