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pmdewitt518
Participant
June 4, 2020
Answered

Premiere Pro Won't Download

  • June 4, 2020
  • 3 replies
  • 13115 views

I just purchased Premiere Pro for my Mac Pro but it will not download. I have made sure all apps are updated, which they are, and have even tried to download older versions of Premiere Pro and those will not work either. 

Correct answer pmdewitt518

Thank you everyone. Tech support just solved the issue. I'm all set. 

 

3 replies

P
pmdewitt518AuthorCorrect answer
Participant
June 4, 2020

Thank you everyone. Tech support just solved the issue. I'm all set. 

 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 20, 2023

    Could you please post your solution so that others might benefit from it?

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      June 4, 2020

      Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use.
      https://helpx.adobe.com/creative-cloud/system-requirements.html

      https://helpx.adobe.com/premiere-pro/system-requirements.html

       

      Also see this:

      https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

       

      Nancy O'Shea— Product User & Community Expert
      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      June 4, 2020

      I am sorry to hear that, Pmdewitt518. Do you ever receive any specific error messages while installing Premiere Pro CC?  What version of macOS are you installing Premiere Pro CC on?

      J
      Jennifer28034868e1yn
      Participant
      January 20, 2023

      Hi, I have has adobe premiere pro on my mac and it has run perfect. I recently bought a pc and logged in to my account on which I bought premiere pro and it is saying that I have to buy it again. Any tips?

      T
      Test Screen Name
      Legend
      January 20, 2023

      Jennifer be sure you log in to Creative Cloud Desktop app with the same account for the subscription. If you don't have Creative Cloud Desktop app, you need to get it, let us know if you need help.

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