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travisl49646383
Participant
August 3, 2022
Question

Premiere pro wont download on my mac

  • August 3, 2022
  • 4 replies
  • 4033 views

I have a brand new Mac M1. Just done an update, tried to reinstall creative cloud many times. The download gets to 92% and says installation failed... Please help! Thanks.

This topic has been closed for replies.

4 replies

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Sergiy26073395jrc3
Participant
September 12, 2022

For anyone who still tries to find out a way to fix the issue if the mentioned options didn't work - try to log out and log in on your Mac. If it still didn't work, reload your machine. So simple, but it worked for me.

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PhuDorje
Participant
August 4, 2022

I am having exactly the same issue at 92% getting error code 183.  All retries failed even for older versions.  The app actually installs but absent the other files normally in the install folder.  This is a brand new M1 Max and migrated nothing as I was a PC user until this machine.  Premiere is the big reason I bought it.  Any ideas?  I am licensed for the whole suite and everything else I have installed ran perfectly.

Bill

Somewhat new to Mac - this is only my second

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travisl49646383Author
Participant
August 4, 2022

yes, same as me. I came from PC and bought a Mac fro this software..hope we work this out together.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 3, 2022

Have a look here:

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

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    travisl49646383Author
    Participant
    August 4, 2022

    Legend! It worked! I went into my Applications folder and put the premier pro app in the bin and emptied it.

    I Then did the repair to Creative Cloud and rhen opened it up and downloaded Premier Pro again.... BOOM! thank you sooo much.

    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

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      pirn44679962
      Participant
      September 11, 2022

      I had the same issue - clean install of MacOS on a new clean system, first thing install Adobe CC, then install Premiere, and it doesn't install.

       

      First off this is EFFING SHAMEFUL Adobe.  It's a BRAND NEW COMPUTER.

       

      Secondly, this fix solved my issue, thanks for sharing.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        August 3, 2022

        you did an update of what?  your os?, you cc desktop app?

         

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          travisl49646383Author
          Participant
          August 3, 2022

          Yes, sorry. Should have been a little clearer. I Have done an OS update. Down loaded Adobe CC and sucessfully downloaded Photoshop and Lightroom classic. But for some wierd reason Premier Pro wont get past 92%. so i has a look at the answers here which instructed me to download CC again but it has not worked.

           

          Jeffrey_A_Wright
          Community Manager
          Jeffrey_A_WrightCommunity Manager
          Community Manager
          August 3, 2022

          Travis, the behavior described often occurs when Adobe Intel applications are migrated to computers using Apple's new processors.  Please see the section titled How can I transfer Adobe apps from my old computer to my new M1 computer in https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html for instructions on how to correct the behavior and install the proper versions of the applications, and their components, for the new computer.

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