premiere rush subscription problem

Forum|Forum|3 years ago
November 18, 2022
1 reply
1212 views

hi

the subscription is correctly load in the app on ipad (where I've buy it) but doesnt load on macboook. why?

This topic has been closed for replies.

kglad

Community Expert

on your macbook, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.htmlps://helpx.ad...)

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

F

france272106187v81Author

Participant

hi kglad,

thank for your answer! I had already downloaded cc (I didn't mention it because I thought it was obvious) but unfortunately it still gives me the same problem. What can I do?

kglad

Community Expert

what's your macbook os/ version?

what exactly do you see in the cc app next to rush ( install, try)?

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