premium membership problem

although I have previously purchased an annual subscription, it does not become active.

my order number for the purchase on March 14, 2024; MMWF21Z1

i bought it with my apple ID, but it says it's not registered to such a gmail.
please help me.

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Correct answer Peru Bob

If purchased through the Apple Store, you need to contact the Apple Store.

Community Expert

also, whatever id you used to subscribe, use it to check, https://account.adobe.com

Correct answer

Community Expert

If purchased through the Apple Store, you need to contact the Apple Store.

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